Terms & Conditions that relates to Jewellery Repairs done by DR Jewellery & Design
REPAIRS AND RESIZING:
Repairs of customer’s jewellery that are not DR Jewellery & Design Purchase:
We accept no liability in respect of any and all jewellery repairs, delays arising from jewellery repairs, and all such repairs, which we note are at the customer’s risk.
DR JEWELLERY & DESIGN will only accept repair and resizing requests presented in person to our representative Jeweller. Unless a pre-determined arrangement between DR JEWELLERY & DESIGN and the customer.
We accept no responsibility for gemstones that are chipped, cracked, fractured, damaged or not authentic, or where such an item is discovered during the course of the repair to be chipped, cracked, fractured, damaged or not authentic, or for gemstones that become loose during the repair undertaken.
Not all merchandise can be resized, and we reserve the right to refuse a repair/resizing request when resizing will cause damage to the merchandise.
We accept no responsibility for Metal alloys that contain the material Silicon – by which can make the alloy unstable & prone to cracking or breaking in unnatural ways.
DR Jewellery & Design shall not be held responsible for:
- Identification or condition of jewelry at time of receipt.
- Altered, treated or enhanced diamonds and colored gemstones.
- Miss-marked or unmarked metals
- Worn, fragile or damaged items
REPAIR CHARGES PAYMENT:
Repair or resizing work requires a minimum 50% deposit, with the balance paid in full upon completion of the work.
Items submitted to DR JEWELLERY & DESIGN are for repair and/or resizing only DR JEWELLERY & DESIGN will not act as an insurer of the items listed.
Any loss or damage due to DR Jewellery & Design negligence will be limited to the cost to repair or replace the items and will not exceed the value declared.
In the event that you leave Uncollected Goods with us, you agree that DR JEWELLERY & DESIGN will:-
Dispose of uncollected goods if you have failed to collect the goods for more than 60 days, provided we have given you oral or electronic notice of our intention to dispose of the goods;
Uncollected goods could charge with a storage fee.
AUTHENTICITY & QUALITY OF GOODS
We ensure that the goods purchased from us are as they are described so you warrant that at the time of purchase you have conducted any and all due diligence reasonably required by you to verify that the goods purchased are as described. We take no responsibility and shall not be liable for any claim that may occur due to your lack of understanding or concentration while being explained at the time of purchase.
LIMITATION OF LIABILITY
You understand and agree that DR JEWELLERY & DESIGN and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DR JEWELLERY & DESIGN has been advised of the possibility of such damages), resulting from use of the site, content or any related services.